All employees and contractors of GHGP and aggregation clients and their contractors are bound by our code of conduct as well as VEU’s code of conduct (VIC) and the minimum requirements of conduct under iPart (NSW) for relevant activities.

Uphold consumer rights and ensure compliance with legislation. Staff and contractors to adhere to Australian Consumer Law.

Ensure all refunds, repairs and replacements are handled in a timely manner.
GHGP is to ensure relevant training is provided, and employees and contractors are to ensure training is undertaken as part of their responsibilities. GHGP to ensure training is up to date, and meets relevant requirements under IPART (NSW) or VEU (VIC) guidelines.

Decommissioning of old products to be handled by GHGP or their contractors. All staff and contractors to clearly identify themselves as representatives of GHGP, as part of their communication with customers, including displaying their identification badge.

Ensure customers are educated on the products their receiving, their consumer rights, our responsibilities and provided any relevant fact sheets. This is to ensure customers are able to make informed choices about their options and entitlements.

GHGP to retain all records of interaction with scheme participants and consumers, which we do through our CRM.

All sales members and relevant staff/contractors to protect customers from dishonest or deceitful marketing conduct and disclose accurate information to customers. This includes taking reasonable steps to ensure customers have the capacity to make decisions.